When you write to us, please include your iPhone model, your iOS version and the app version (shown in More → About).
Frequently asked questions
How do I restore my Pro purchase?
Open More → Unlock Pro and tap Restore purchases. Use the same Apple ID that you used for the purchase.
How do I cancel my subscription?
Go to iOS Settings → [your name] → Subscriptions → Crypto Risk. Deleting the App does not cancel a subscription.
The price says “Reference price” or “Live price unavailable”
Some exchanges are not available in every country or network. When that happens, the App automatically switches to another public source and shows that source under the price. If no source works, check your internet connection and try again.
The PnL screen says futures data is unavailable
The selected exchange’s futures data could not be loaded from your region or network. The App then uses typical fees, does not estimate funding, and uses the live price instead of the mark price. You can switch to another exchange or enter the values manually.
Where is my data stored?
Your calculator inputs, saved positions and settings are stored only on your device. Deleting the App deletes them. See the Privacy Policy.
Notifications don’t arrive
Check that notifications and Background App Refresh are allowed for Crypto Risk in iOS Settings. iOS decides when background refresh runs, so notifications can arrive late.
Is this financial advice?
No. Crypto Risk is a calculation tool. Always make your own trading decisions.